Day 1
(State and Regional Staff)

May 8 (8:30 a.m. to 5:00 p.m.) State and Regional Personnel

8:00 a.m. - 8:30 a.m.

•     Registration/Continental Breakfast

8:30 a.m. - 9:30 a.m.

•     Welcome - ARA

•     Regional Perspective on Reporting - WIA Lead

•     Overview - Candice Young

•     Washington Perspective on Reporting - Mr. Bill Rabung

9:30 a.m. - 9:45 a.m.

•     A.M. Break

9:45 a.m. - 12:15 p.m.

•     Performance Measures - (Rich West)

** Break into Small groups (by State) lay out how the wage record supplemental data process works in their state. How it works. How it can be improved. Groups report to whole.

12:15 p.m. - 1:15 p.m.

•     Lunch/On Your Own

1:15 p.m. - 2:15 p.m.

•     Performance Revisions - (Bradley Sickles)

2:15 p.m. - 2:30 p.m.

•     P.M. Break

2:30 p.m. - 4:30 p.m.

•     Using a Balanced Scorecard Approach for Creating Additional Measures - (Mr. Rabung)

Four Perspectives

- Customer
- Financial (more bang for the buck)
- Internal processes (value and benefit generated by the program)
- Continuous improvement (what you're doing for your staff...staff development)

4:30 p.m. - 5:00 p.m.

•     End of Day Q&A - Panel of National Office Program Office Staff (Youth, Dislocated Workers, Adult, and the Performance Team)

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DAY 2

May 9 (8:30 a.m. to 5:00 p.m.) State and Regional Personnel

8:00 a.m. - 8:30 a.m.

•     Continental Breakfast

8:30 a.m. - 10:00 a.m.

•     WIASRD - (Mr. West)

- Who is included? How many records? (One per person)
- Exceptions-when there can be more than one record per person.
- When it is reported; What is reported
- Item-by-item summary (lengthy, but needed)
- Transition-dealing with items collected based on JTPA and April FRN definitions
- Record layout and edits (broad brush description)

10:00 a.m. - 10:15 a.m.

•     AM Break

10:15 a.m. - 12:00 p.m.

•     WIASRD - (Mr. West) Continued...

12:00 p.m. - 1:00 p.m.

•     Lunch/On Your Own

1:00 p.m. - 2:30 p.m. - Quarterly Reporting - (Candice Young)

•     Quarterly and Annual Report

- What its used for; When its due; What's included
- Alternative ways to address the narrative elements
- The tables
- Timing-the challenge of reporting final data for retention and earnings change/ replacement by the due date
- Examples of annual reports from major corporations
- Reports submission
- States view on submitting the annual report, what would they like to see, what would be helpful, discussion on different approaches to reporting, pros and cons

** Small groups develop work plan for preparing the quarterly and annual report. Groups report to whole. Small groups-each given a different broad topic-discuss the biggest reporting challenges and potential solutions.

2:30 p.m. - 2:45 p.m.

•     P.M. Break

2:45 p.m. - 4:00 p.m.

•     Customer Satisfaction - (Brad Sickles)


- What's new
- The questions; The indexes
- Survey requirements and process
- What they must do/ should do / will want to do
- Local requirements
- Aggregating over local areas to get state when locals use ACSI
- Response Rates

4:00 p.m. - 4:30 p.m. (Candice)

•     Wrap-up

•     Opportunity for further Q&A

4:30 p.m. - 5:00 p.m. (Mr. Rabung and WIA Lead)

•     Closing Remarks

•     End of Session

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Day 3
(Regional Staff)

May 10 (8:30 a.m. - 11:30 a.m.) Regional Personnel Only

8:00 a.m. - 8:30 a.m.

•     Continental Breakfast

8:30 a.m. - 11:30 a.m.

•     Regional Trends in Quarterly Reporting (review and analysis of the 2^nd quarter reports)

- Discussion on how to use the data at the State and Regional level;
- Exactly what does this data mean;
- Show examples of how States can verify and Regions can validate the data;
- Explanation of the Table of Extreme Values, how to look for outliers, looking for errors in the reports and how to correct them;
- State standard operating procedures for data collection

11:30 a.m.

•     End of Session