CHICAGO REGIONAL OFFICE
WIA PERFORMANCE ACCOUNTABILITY TRAINING

AGENDA
May 22-23, 2001

Day 1

May 22 (9:00 a.m. to 5:00 p.m.) State and Regional Personnel

8:30 a.m.- 9:30 p.m.

•     Welcome - RA

•     Regional Perspective on Reporting - WIA Lead

•     Overview - Candice Young

•     Washington Perspective on Reporting - Mr. Bill Rabung

9:30 a.m. - 9:45am

•     Break

9:45 p.m. -12:15 p.m.

•     Performance Measures - (Mr. Richard West)

Break into Small groups (by state) lay out how the wage record supplemental data process works in their state. How it works. How it can be improved. Groups report to whole.

12:15 p.m. - 1:15 p.m.

•     Lunch

1:15 p.m. - 2:15 p.m.

•     Performance Revisions - (Mr. Bradley Sickles)

2:15 pm - 2:30 pm

•     Break

2:30 p.m.- 4:30 p.m.

•     Using a Balanced Scorecard Approach for Creating Additional Measures - (Mr. Rabung)

Four Perspectives
- customer
- financial (more bang for the buck)
- internal processes (value and benefit generated by the program)
- continuous improvement (what you're doing for your staff...staff development)

4:30 p.m. - 5:00 p.m.

•     End of Day Q&A - Panel of National Office Program Office Staff (Youth, Dislocated Workers, Adult, and the Performance Team)

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DAY 2

May 23 (9:00 a.m. to 5:00 p.m.) State and Regional Personnel

9:00 a.m. - 12:00 a.m.

•      WIASRD - (Mr. Richard West)

Who is included? How many records? (One per person)
Exceptions-when there can be more than one record per person.
When it is reported; What is reported
Item-by-item summary (lengthy, but needed)
Transition-dealing with items collected based on JTPA and April FRN definitions
Record layout and edits (broad brush description)

12:00 p.m. - 1:00 p.m.

•     Lunch

1:00 a.m. - 2:30 p.m. - (Candice Young)

•     Quarterly and Annual Report - 1 ½ hours

What its used for; When its due; What's included
Alternative ways to address the narrative elements
The tables
Timing-the challenge of reporting final data for retention and earnings change/replacement by the due date
examples of annual reports from major corporations
reports submission - States view on submitting the annual report, what would they like to see, what would be helpful, discussion on different approaches to reporting, pros and cons

Regional Trends in Quarterly Reporting (review and analysis of the 2^nd quarter reports) - discussion on how to use the data at the State and Regional level; exactly what does this data mean; show examples of how States can verify and Regions can validate the data; explanation of the Table of Extreme Values, how to look for outliers, looking for errors in the reports and how to correct them; State standard operating procedures for data collection

2:30 p.m.- 2:45 p.m.

•     Break

2:45 p.m. - 4:00 p.m.

•     Customer Satisfaction - (Mr. Brad Sickles)

What's new
The questions; The indexes
urvey requirements and process
What they must do/ should do / will want to do
Local requirements
Aggregating over local areas to get state when locals use ACSI
Response Rates

4:00pm - 4:30 p.m. (Candice)

•     Wrap-up

•     Opportunity for further Q&A

4:30 p.m. (Mr. Rabung and WIA Lead)

•     Closing Remarks

•     End of Session

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